Frequently Asked Questions

Open the course page and click Enroll. If the course requires payment, you’ll complete checkout first. After enrollment, the course appears in your dashboard and you can start lessons immediately (unless the course is scheduled).

Certificates become available after you meet the course completion requirements. Once eligible, download it from your course progress area.

No. Tutors can create and update course content, but publishing is controlled by moderators/admins. This ensures quality control and prevents unsafe content from going live.

CoursePilot uses HttpOnly cookies to improve security. Tokens aren’t stored in localStorage, and unsafe requests are protected with CSRF safeguards.

Progress updates as you complete lessons. Your completion data is saved to your account so you can continue on another device without losing your place.

Some courses enforce lesson order, while others allow flexible learning. If a lesson is locked, complete earlier lessons first.

Refund eligibility depends on the course policy. If you believe you were charged incorrectly, contact support with your email and the course title so we can investigate.

Refresh the page and log in again. If it keeps happening, ensure cookies are allowed in your browser and try signing out from other devices before signing in again.